The Smith Report - Operational Playbooks

Management Takes Time and Money

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Here is a little thought for owners to ponder. Is there a danger that you have built a culture that regards the time spent on mentoring, listening to staff, training them as unproductive time?

I often hear owners say, “well it’s not a full time job, Frank would still need to process the ...

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Where the CEO Spends Time is an Investment Decision

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I’m often asked, what are the secrets of scaling? Why can’t founders scale a business? I blog about scaling companies, as you know, on a fairly regular basis but it’s worth explaining one simple little fact. Where the CEO spends his or her time is an investment decision!

I think it’s helpful to think of enterprises as vehicles ...

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Meetings Needed to Scale Your Private Company

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We hate meetings. We love meetings. But despite the trendy articles that we need to avoid them, we need them. Here are my top 10, with the desired outcome from the meeting. I hope they help!

Top 10 Essential Meetings

As an overall set of rules for every meeting, I like attendees to be  given information in one page summaries ...

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Zero-Based Roles – Structure Your Business For Alignment

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You may have heard of the term zero-based budgeting. The basic thesis is to look at your business through the eyes of a start up. If you were starting today from scratch, what would you spend money on? Costs creep on over time and before you know it your business is totally misaligned. Costs and sales are ...

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20 Big Protocols To Help You Scale Your Business

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Ironically, putting in place the right processes allows for greater innovation, allows for greater freedom in key areas, and it takes the stress out of managing people. It feels contrarian but building rules into your business drives efficiency. It gives management teams the opportunity to deploy their precious time on the really important stuff! Here are my ...

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Looking in the Wrong Direction – the Uber Phenomenon

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You can complain about Uber, you can strike, you can lobby your politician, claim unfairness but you are looking in the wrong direction.

The direction you should be looking in is the customer. The question is not, why should Uber be allowed to disrupt my business model? The question is, why do customers ...

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Scaling Your Business Starts with Insightful Questions

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We all know how important a good question is. The incisive interrogation of Richard Nixon by David Frost. Ronald Regan’s question for the nation prior to voting in 1980 – Are you better off than you were four years ago?

Questions define you. Great solutions can’t be found without great questions. To scale your business need to ...

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Beauty is in the Eye of the Beholder – Valuing Stuff

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Plato the Greek philosopher, is credited with the quotation: Beauty is in the eye of the beholder.

Valuing something is truly a personal affair. Take my house pictured above. Last month it came to the market, at what my wife and I and our realtor believed ...

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Operational Tricks Supporting Successful Acquisitions

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As the economy gathers steam, I know many management teams are considering hitting the acquisition trail (some for the first time). Here are a few thoughts on some operational tricks to bear in mind.

Top Operational Tricks
  1. Don’t even think about doing an acquisition until your own house is in order. Only when you have a successful, aligned, process-driven business, should ...

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Doubt and how to overcome it

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Last week Seth Godin posted a brilliantly incisive post on the power of Doubt! Titled, The benefit of the doubt, he brought into focus, in my view, why we fail to move people. In his words: “The crowd likes the songs from the singer they came to hear, not the unknown opening act. ...

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