The Smith Report - Operational Playbooks

Meetings Needed to Scale Your Private Company

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We hate meetings. We love meetings. But despite the trendy articles that we need to avoid them, we need them. Here are my top 10, with the desired outcome from the meeting. I hope they help!

Top 10 Essential Meetings

As an overall set of rules for every meeting, I like attendees to be  given information in one page summaries ...

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Zero-Based Roles – Structure Your Business For Alignment

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You may have heard of the term zero-based budgeting. The basic thesis is to look at your business through the eyes of a start up. If you were starting today from scratch, what would you spend money on? Costs creep on over time and before you know it your business is totally misaligned. Costs and sales are ...

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20 Big Protocols To Help You Scale Your Business

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Ironically, putting in place the right processes allows for greater innovation, allows for greater freedom in key areas, and it takes the stress out of managing people. It feels contrarian but building rules into your business drives efficiency. It gives management teams the opportunity to deploy their precious time on the really important stuff! Here are my ...

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Looking in the Wrong Direction – the Uber Phenomenon

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You can complain about Uber, you can strike, you can lobby your politician, claim unfairness but you are looking in the wrong direction.

The direction you should be looking in is the customer. The question is not, why should Uber be allowed to disrupt my business model? The question is, why do customers ...

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Scaling Your Business Starts with Insightful Questions

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We all know how important a good question is. The incisive interrogation of Richard Nixon by David Frost. Ronald Regan’s question for the nation prior to voting in 1980 – Are you better off than you were four years ago?

Questions define you. Great solutions can’t be found without great questions. To scale your business need to ...

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Beauty is in the Eye of the Beholder – Valuing Stuff

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Plato the Greek philosopher, is credited with the quotation: Beauty is in the eye of the beholder.

Valuing something is truly a personal affair. Take my house pictured above. Last month it came to the market, at what my wife and I and our realtor believed ...

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Operational Tricks Supporting Successful Acquisitions

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As the economy gathers steam, I know many management teams are considering hitting the acquisition trail (some for the first time). Here are a few thoughts on some operational tricks to bear in mind.

Top Operational Tricks
  1. Don’t even think about doing an acquisition until your own house is in order. Only when you have a successful, aligned, process-driven business, should ...

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Doubt and how to overcome it

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Last week Seth Godin posted a brilliantly incisive post on the power of Doubt! Titled, The benefit of the doubt, he brought into focus, in my view, why we fail to move people. In his words: “The crowd likes the songs from the singer they came to hear, not the unknown opening act. ...

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Why a Great Strategy Isn’t Enough

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As the leader of a private company with 20 to 100 employees, you are in an elite class. To be precise, your company is in the top 2% of all companies (600,000 out of 27.3m). The business has done well. But what is the next stage for you? To get bigger? To reduce stress levels? Make ...

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Improving Customers’ Lives – 10 Key Actions

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As Bernadette Jiwa noted in her new book, “difference”, it’s becoming more and more difficult to be different. In a world that’s constantly on, 24/7, how do you stand out? Well as she put it so succinctly, it’s not about being different; it’s about making a difference. Making a difference to the lives of your customers. Here are ...

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