by Ian Smith | Sep 30, 2019 | Customers
We see it on most websites. Companies are customer-centric, customer-focused, and the narrative states that customer relationships are key. There’s a reason they call it a CRM system! However, do the leadership teams really deliver on their website promises? Last year...
by Ian Smith | Aug 13, 2019 | Scaling
When we look at our favorite sport, it could be American football, tennis, rugby, track & field, football (can’t say soccer), basketball, ice hockey, there is a common thread. It’s amazing how more professional they have become. Conditioning, training, techniques,...
by Ian Smith | Jul 29, 2019 | Acquisitions
The best part of a seminar or workshop is often the Q&A session at the end. As a presenter I love them. It’s a chance to add specific value to that one person who asked the question. So this blog post is dedicated to the Q&A session of an imaginary...
by Ian Smith | Jul 22, 2019 | Acquisitions
In a recent workshop I started my chat with a statement: “Buying another company is just like buying a house, as long as you remember you’re buying the family inside it as well! I wanted to sear that image in the minds of my audience. Acquisitions fail mainly for one...
by Ian Smith | May 27, 2019 | Scaling
Hard to believe but 98% of US companies employ less than 99 people. To scale these companies (and of course the other 2%), the simple formula that most entrepreneurs seem to ignore is quite simple. Define your Positioning that you wish to dominate in the prospects...
